Over in the Practitioner Information section of your personal Users & Practitioners page, there is a handy field called "Description". We used to only use that description for the "More Info" section on your Online Bookings page, when you select a practitioner.
Now, it's even more useful! We've made that field a "placeholder", which means it can be used in your Letter Templates, Confirmation Emails, and Reminders! Here's an example of what that one can look like in your Practitioner page:
And then, used in an Appointment Reminder:
You can use this placeholder to make your communications even more personal! I'd love to see how everyone uses it in their clinics :)