We've just released a change to how we order the results of a patient search. The patient search takes more fields into consideration than just name, including email, reference number, and phone number. Until now, any patients matching on one of those fields would be returned in alphabetical order. This would result in some confusing results, like so:
You were probably looking for someone whose name begins with 'jo', but we've offered you people that match other fields. We've made a change only to how the results are ordered so that people with first or last name starting with the search query appear first. The same query now returns these patients instead:
If there are only a few matches on first name, you'll see people that match last name, then those that match other fields or have the search query elsewhere in their name.