We've heard that sometimes your patients are not so patient when it comes to waiting for the online bookings form to finish submitting when they click the final "Book appointment" button. If they close their browser before the confirmation page loads then the appointment might not be booked.
That's not good. So, we've just updated the "Book appointment" button to say "Booking... please wait" when you click it. Hopefully this helps them wait that extra second for the appointment to be confirmed in Cliniko. Cheers!