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Server Not Found! What Do I Do?

Update as of April 2015: The issues mentioned below should all be resolved, so if you are having trouble connecting to Cliniko, first check our server status page for updates on how our servers are doing.  If everything is fine there, feel free to get in contact with us at support@cliniko.com

The steps to change your DNS settings can still often be useful, however -- so we'll leave those instructions available for everyone!

We've recently found that some Big Pond customers in Australia and Telecom customers in New Zealand are having trouble accessing their Cliniko account.  Without getting too technical about it, BigPond's DNS servers have a hard time handling cloud-based software sometimes, and switching to Google DNS will solve the problem.

Windows PC's

  1. Go the Control Panel.
  2. Click Network and Internet, then Network and Sharing Center, and click Change adapter settings.
  3. Select the connection for which you want to configure Google Public DNS. For example:
    • To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties.
    • To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties.
    If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  4. Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) and then click Properties.
  5. Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
  6. Click OK.
  7. Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
  8. Replace those addresses with the IP addresses of the Google DNS servers:
    • 8.8.8.8 as the preferred DNS server and
    • 8.8.4.4 as the Alternate DNS server
  9. Restart the connection you selected in step 3.
  10. Test that your setup is working correctly
  11. Repeat the procedure for additional network connections you want to change.

MacOS

  1. From the Apple menu, click System Preferences, then click Network
  2. If the lock icon in the lower left-hand corner of the window is locked, click the icon to make changes, and when prompted to authenticate, enter your password.
  3. Select the connection for which you want to configure Google Public DNS. For example:
    • To change the settings for an Ethernet connection, select Built-In Ethernet, and click Advanced.
    • To change the settings for a wireless connection, select Airport, and click Advanced.
  4. Select the DNS tab.
  5. Click + to replace any listed addresses with, or add, the Google IP addresses at the top of the list:
    • 8.8.8.8 as the preferred DNS server
    • 8.8.4.4 as the alternate DNS server
  6. Click Apply and OK.
  7. Test that your setup is working correctly; see Testing your new settings below.
  8. Repeat the procedure for additional network connections you want to change. 

iPad

Just follow these instructions (they're already really easy!).

For the full source, check out the techy article here.

 

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