We're really sorry to discover some users who have been double billed for their Cliniko Subscription on the 7th or 8th. After an investigation with our bank , it's been identified that a system error caused the problem and our bank is taking steps to fix the erroneous charges. Here's the email from our Bank:
13 February 2013
We have two current issues regarding duplicate transactions:
EFTPOS System Error - 7 / 8 February
Due to a NAB EFTPOS system error, some customer transactions made on 7 or 8 February may have been duplicated in overnight processing on 10 February.
This is not a retailer fault.
The solution is underway and the transaction reversal will be occurring over the coming days.
Transaction reversals are being processed and NAB customers are expected to see their credits today or tomorrow.
Interest adjustments and fee reversals will be made as part of the remediation process.
Transaction reversals are being processed and non-NAB customers are expected to see their credits between now and early next week, depending on processing times at their financial institution.Interest adjustments and fee reversals will be made as part of the remediation process.