Calendar sidebar update

The sidebar on the appointments page has been improved. The changes include:

  • The datepickers are now accessible via keyboard.
  • In modern browsers, the layout of the sidebar and calendar are now fixed to the height of the window and each scroll vertically individually.
  • Sections below the datepickers that include the skip ahead links, practitioners and availability options are now collapsable to allow for customisation of space. They remember their last open or closed setting.
  • Success messages have been moved from the top of the window where they were obscuring some important controls, to the bottom right of the window and now have a dismiss button.


Before:
Screen_Shot_2015-03-10_at_10.29.13.png

 

After:

Screen_Shot_2015-03-10_at_10.44.10.png

 

New notification message:

Screen_Shot_2015-03-10_at_10.32.03.png

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Comments

  • Avatar
    as530

    This update seems to have broken the ability to remove non-selected practitioners from the calendar display. Using Comodo Dragon.

  • Avatar
    Joel Friedlaender

    Thanks for letting us know, we'll investigate.

  • Avatar
    Joel Friedlaender

    We've reverted this change briefly while we fix it.  Refresh and you'll be back to the old view for now.

  • Avatar
    as530

    I'm sorry to say this, but this is typical of the way you guys introduce change! You must have some UAT type processes right?

  • Avatar
    Joel Friedlaender

    The change is live again, with that issue fixed.  Sorry for the trouble with it, that bug shouldn't have gotten through.

    I'd love to say we'll never introduce bugs, but they can happen.  What I can do is try to keep them to a minimum, and act quickly if it does occur.

  • Avatar
    Asim Shehzad

    Our Doctors use Cliniko on IPADS while they are with the patients. We use Safari on ipads, and use the full version of cliniko.

    After this change, the appointment screen on the IPADS is all WHITE, and we can not see any appointment. 

    Can this be resolved as a matter of urgency please.

  • Avatar
    Joel Friedlaender

    Hi Asim,

    Is it possible to find out which version iPad and which version iOS they use? Sorry to ask you to check, but it will help us reproduce and resolve.

    Thanks.

  • Avatar
    Asim Shehzad

    We use IPAD Air, IOS 8.

    Thanks

  • Avatar
    Joel Friedlaender

    Hi Asim,

    I just tested specifically on a iPad Air with iOS 8 and can't reproduce the issue.  Are you using the default Safari browser?

    We did find an issue with iPad 1 (or i assume other iPads that are still on iOS 5, but usually that's just iPad 1).  We're working a fix for that now, but I'm not sure that will do anything for the iPad you mention.

  • Avatar
    Asim Shehzad

    Hi Joel,

    We are using default safari browser, Definitely iIPAD Air, and IOS 8, and having the same issue with 4 different IPADS. All screens work as normal. After you have applied the update, the appointment screens on all these ipads that we are using have gone white. We are in big trouble, Our Doctors are with patients and they are not able to access any appointment.

    Please help.

    Thanks

  • Avatar
    Joel Friedlaender

    Hi Asim,

    Firstly, your doctors could still access the patient page for information and treatment notes by going to the patients tab.  Hopefully that will help them immediately.

    As for the iPad issue, we've tried on a variety of iPads, but only reproduced this issue on iPad 1 so far.  I'm going to hope that the issue you are having is for some reason, the same as the one we can see on iPad 1, as we're working on a fix for that right now.

    We'll get that live as quick as we can, and hopefully that resolves the issue for you.

  • Avatar
    Asim Shehzad

    That is assuming that they know which patient to look for. If they don't know who are the patients on the appointment page, who would they look for in patient's page ? I hope you are not suggesting that they browse 10,000+ records to see which patients they have an appointment with.

    I am not sure why you are not able to reproduce this on your ipads. We are definitely have this issue on all 4 ipads currently being used.

    Did not want to say this, but I hope you sort out a better way of rolling out these updates after thoroughly checking these for potential issue. This update has VERY BADLY effected my operations, that are still to go for the next 9 hours overnight. It actually is disappointing.

  • Avatar
    Joel Friedlaender

    Hi Asim,

    We have 4 different team members with varying versions of iPads that have been trying to reproduce this issue but are unable to.  I really don't know why it is occuring on your iPads and not ours.

    We'll update as soon as we have more info and I'm sorry for the trouble it's causing you and your team.

  • Avatar
    Asim Shehzad

    As far as I know, logically  I can guarantee you 4 ipads can not respond the same way unless there is a problem with the software. Strange you are not able to replicate this.

    Thank you for not being able to help. The end result is issue is not sorted out for me. 

  • Avatar
    Joel Friedlaender

    Hi Asim,

    I have no doubt that our software change we released was the cause of this, I'm not in any way trying to shift the blame to your iPads.  I'm just trying to be open about what we are doing to solve the problem, and where we are at with it.

    I'll get an update here as soon as I can when we have more progress.

  • Avatar
    Joel Friedlaender

    Hi Asim,

    Could you please email support@cliniko.com with the names of one or more of the doctors having this trouble with their iPads.  It may help us find out what is going on.

    Thanks.

  • Avatar
    Dave

    Here's a thought, since this looks to be a peculiar issue, why don't you guys phone each other and try to troubleshoot it in more detail?

     

    Just a suggestion :-)

  • Avatar
    Asim Shehzad

    Hi Joel,

    Emailed the names to you as required.

    Thanks

  • Avatar
    Joel Friedlaender

    We have found a way this can occur on modern iPads and iOS versions.  

    If the Safari browser is set to private browsing mode, or cookies are disabled in Safari, you will get a blank screen on the appointments page.  We're deploying a fix for this that should be live in a few minutes.

  • Avatar
    Joel Friedlaender

    This fix is now live, please let us know if you still experience this issue.

  • Avatar
    Emily Gable

    Hi everyone! We've released a couple more fixes for the calendar issues. The "Booking for [patient name here]" bar should be showing again (when you use the "Book appointment" link from the patient's details page), and when you click on the "next appointment" link from within the patient's details page, you should now be brought to the correct screen (where the appointment "bounces" on the calendar). If you're still experiencing any issues, please let us know! Thanks so much!

  • Avatar
    Vellore Chiropractic & Wellness Centre

    Hi, 

    No issues per se with this update, but I am not a fan of the extra space these changes take up. As far as I can tell, there is only one line of new content, and yet I now have to scroll quite a bit to see everything on this sidebar. I see that you have introduced a minimization option which I will use but I still think this update could be tweaked such that this would not be necessary.

    I do like the shortcut to updating the main schedule. 

    Not really sure why the change in the notification feature. It keeps surprising me, as if something has happened that I didn't already know about. This kind of popup would be nice to alert practitioners when a patient is signed in though.

    Thanks!

  • Avatar
    Vellore Chiropractic & Wellness Centre

    Hey there,

    The "Select all" and "Deselect all" buttons don't work now, at least for me. Can we look into that? Thanks.

  • Avatar
    Emily Gable

    Hi there! Which browser are you using that the "Select all" and "Deselect all" button aren't working in? If you log out of Cliniko and log back in, does it change anything? Is clicking just being unresponsive, or is something else happening? Any additional information would be great! Thanks! :)

  • Avatar
    Vellore Chiropractic & Wellness Centre

    Hey! 

    I'm using Google Chrome version 41.0.2272.101 m. Logging in and out doesn't change anything... I believe I was having the same problem on Friday. It looks like it's clicking - you get that dotted border around your selection - but nothing happens. Just tried a laptop, also using Chrome and it works fine! So not sure what's going on with my computer. May just be a bug on my end. 

  • Avatar
    Emily Gable

    Hmm! Well, that's good news that it's working on your laptop! Maybe try clearing your browsing history and then rebooting the other computer Sometimes things can get finicky and rebooting can help! I'd be curious to see if that changes anything!

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