We've just made an improvement to the patient self cancellation feature we released recently. Now when a patient cancels their own appointment, we'll suggest they rebook another one. They'll get a link to your online bookings with the location (if applicable) and practitioner already pre-selected for them.
Making it this easy will mean there's more chance they rebook on the spot.
For the rebook message to appear, there's a few things we'll check:
- You have online bookings enabled
- The practitioner they were seeing is enabled for online bookings
- The location they are going to is enabled for online bookings
- The type of appointment they had is enabled in online bookings
Thanks for your feedback on this!