Practitioners can now be notified of appointment cancellations! You can choose to be notified by either SMS or email, and how far in advance you want to know about cancellations. The notifications will go out for all appointments cancelled regardless if they are booked through online bookings or within Cliniko. If you are practitioner and cancel your own appointment you will not receive a notification. We hope this makes it easier to be aware of last minute changes to your schedule!
This feature is off by default. To turn on appointment cancellation notifications follow the steps below.
1. Click on your name in the upper right hand corner then click "My Info"
2. Select your preferred communication method. You can choose from email, SMS, or, SMS and email.
Note: SMS notifications require SMS credits and will be charged at the rate of 1 credit per message.
3. Select the number of days in advance you want to be notified about the cancellation or select anytime to be notified about all cancellations.
4. Click Save changes at the bottom.