You can now see recent incoming SMS messages on the dashboard

We just added recent incoming SMS messages to the dashboard.  These are typically replies from patients to your SMS reminders.

If you're a practitioner, it will just show messages for your appointments.  If you're not, then you'll see all for the account.

There's also a link at the bottom to view all incoming communications, not just the recent ones.

 It looks like this...

Screen-Shot-2014-02-11-at-14_37_58_png-4.png

We still plan to give you more options on being notified when they come in (currently you can only have them forwarded to your phone).  This will be in a future improvement.

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Comments

  • Avatar
    Dianne Harkins

    Is there a way we can hide these notifications? We do not provide an answer service for our patients via sms. We prefer our patients to call on our landline to change appointments. This is just a distraction for us.

  • Avatar
    Joel Friedlaender

    Hi Dianne,

    Are you using SMS reminders? If so, even if you don't want replies, it's probably best to know if they come in?

    I will look to hide it though if you're not using SMS reminders.

    Joel

  • Avatar
    Derek

    HI Joel,

     

    We've found this a great help. One more thing to remember to check on the dashboard, but a lot of help so far in our clinic

     

     

  • Avatar
    Michelle

    Is it possible to delete these off the dashboard once we've read them?

  • Avatar
    Graham

    Yes, same as Michelle. How do we delete them from the dashboard once we've read them.

     

  • Avatar
    Jim Sadusky

    Currently it's simply displaying the most recent 10 messages, so as you receive more replies, older messages will fall of the list.  As Joel mentioned though, we're going to be improving this function, so thanks for the feedback!

  • Avatar
    Julie Damant

    I received 2 sms replies today but they are not on my dashboard - it is only displaying old messages. How reliable are the replies?

  • Avatar
    Michelle

    Same as Julie. Only have old messages showing and not the recent ones that have come through to my phone. Another reason I'd like to be able to delete them.

  • Avatar
    Barbara Kayton

    Great feature!  I agree, it would be great to be able to delete them off the dashboard ticker once we've read them.

  • Avatar
    Russell Cathcart

    Yes, would also like to be able to delete these messages once I've read them, just as I do on my phone. I find it distracting, and confusing, having old messages on my dashboard. I like to be able to clean my dashboard so that anything there is a 'to-do'.

  • Avatar
    Valerie Tan

    Only some of our replies are showing on the Dashboard? None of the recent ones have shown. Any reason why?

  • Avatar
    Balanceosteopathybrisbane

    I'm having the same problem as above - only old messages are showing, not recent ones. Seems a little redundant!

  • Avatar
    Adrian Knight

    I'm wondering if we can delete the messages once they have been read. I still can't delete the old SMS messages from my dashboard...

  • Avatar
    Clinton Beeken

    Hey Adrian,

    Those ones drop off after 10 days, or after 10 new messages have been received!

    Clint.

  • Avatar
    Adrian Knight

    Awesome! I'm glad that they drop off :-D

    But I'd also just like to clear them off the dashboard once I've read them, just like you can with the dashboard messages between users. It's my personality type. I keep looking at the old ones whenever I'm at the dashboard... it distracts me...

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