We have just released a few improvements for SMS messaging.
New SMS Provider
Unfortunately SMS sending is a complicated matter. Over time we have found that our current provider was not at the reliability level we require. We have just changed providers and are now using what we believe to be the best available. This should mean higher deliverability rates (worldwide), but also the ability to handle patient replies better in more countries (particularly handling patient replies in New Zealand which was unreliable previously).
The only really noticable change you will see is that SMS messages will no longer be sent from the same number on your behalf. We now use a rotisserie system so that each message we send on your behalf can come from a variety of numbers. You may want to let you patients know not to rely on it always being the same number or just make sure you identify yourself in your messages.
This is a big change for us and we believe it's going to be very beneficial for you all. There is of course no change in price to SMS messages for you.
You can now send longer messages
Previously you were limited to sending messages that were 160 characters or less. This is no longer the case. You can now send messages of any length. This is useful for those of you wanting to provide more information in your appointment reminders (eg. cancellation policy).
Note: Sending messages greater than 160 characters in length will cost more SMS credits. You will be charged 1 SMS credit per 160 characters or part thereof. For example, a 200 character message would cost 2 SMS credits.
Send one off SMS message to a specific patient via Cliniko
You can now send a one-off SMS message to a specific patient via Cliniko. This means you can quickly send a text message without doing so from your own phone. The patient will receive the message from a Cliniko phone number and the correspondance will be tracked by Cliniko in the communications page.
This can be done from the patients page.