Practitioner notifications for online bookings

We have just added notifications to practitioners when a booking is made online via the patient online bookings page.  This notification is optional and the default is not to receive a notification.  If you want to start receiving these you will need to change the setting in Settings > Online Bookings.

The options are to receive an SMS, an Email, or both.  If you have these notifications on, the practitioner that the appointment was created for will receive the alert.  The alert will be sent as soon as the online booking is created.

This should be very helpful for situations where patients book in for the same day or next day.

The new setting looks like this:

Screen_Shot_2012-06-13_at_11.59.13_PM.png

 

Note: Choosing the SMS option will mean that an SMS credit is used for each time you are notified.  Unfortunately the SMS cost us behind the scenes so we need to pass on that cost.

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Comments

  • Avatar
    Tyraus Farrelly

    This is a really good addition, great format and all info needed about the appnt. is within the email.  Great job!

  • Avatar
    Tyraus Farrelly

    I'm guessing if we select to receive sms notification, each sms will be deducted from our sms credit?

    Cheers, Tyraus

  • Avatar
    Joel Friedlaender

    That is correct Tyraus, I will update the announcement above to clarify this.

  • Avatar
    Ian Lawson

    Can you set it so that you can select which method each individual practitioner receives their notifications? Most of our practitioners are on smartphones and get email instantly (which is obviously better for us than sending a text to that practitioner as it doesn't cost us anything), however a couple of practitioners would require an SMS to make sure they get notified immediately. Not sure how much extra effort that is to set up on your behalf.....

  • Avatar
    Joel Friedlaender

    Hi Ian,

    The only thing the practitioner mobile number is currently used for is this.  You could therefore set it to SMS and Email, but only put mobile numbers in for the practitioners that you want to receive SMS.

    Cheers,

    Joel

  • Avatar
    Allison Ottley

    This is fantastic, but not every practitioner wants to receive notifications.  Possible for each practitioner to choose yes or no?

  • Avatar
    Paola Perin

    Great feature guys. Possible to have a special alert for very short notice bookings? We would like to set the window for available booking as short as possible, but would need some form of alert to say 'there is someone coming in last minute'. Possible please?

     

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