We have just released a new communications feature in Cliniko. You can find this under the new tab called "Communications".
Currently this will just display a list of all communications sent and received by Cliniko. This includes:
- Appointment Reminders (SMS and Email)
- Appointment Reminder Replies (SMS)
- Invoices Sent (Email)
- Appointment Confirmations (Email)
It will show a history of all of these and be searchable by patient name as well. If you want to find "failed" ones, just type "failed" in the search box.
You can also view communications for a single patient right from their page:
As a part of this change, we are now tracking invoices that have been sent by email. Again you can see this by going to the patient and clicking the communications option on the left.
This change is just the beginning for a lot of communications changes we have planned, these include:
- Letter writing
- Bulk SMS
- Single SMS sending
- Appointment confirmation emails for all appointments, not just online bookings (including an attached calendar file)